IT - SD Support Specialist - Remote

Overview

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe. Headquartered in London, UK, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus and our Global Hub for Customer Service in Kuala Lumpur, Malaysia. We are a product and people focused company who are passionate about growth, innovative technology, and collaboration.

In Short

• Provide stakeholders with day-to-day IT support services in the Asia region remotely.
• Responsible for endpoint devices and IT infrastructure in Indonesia office.
• Monitor queues and route tickets.
• Provide users with software, hardware, and other types of IT support.
• Troubleshoot IT issues when necessary.
• Maintain and provide support on server and network equipment.
• Conduct License, Inventory and Device Management.
• Responsible for Incident and Problem Management.
• Work with cross teams to improve system healthiness, quality and stability.
• Coordinate with external vendors and suppliers.

Requirements

• ISO knowledge is a mandatory requirement.
• Experience in IT support roles.
• Strong troubleshooting skills.
• Ability to manage multiple tasks and priorities.
• Excellent communication skills.
• Familiarity with IT service management frameworks.
• Experience with documentation and process improvement.

Benefits

• Opportunity to work in a global team.
• Access to innovative technology.
• Career growth and development opportunities.
• Collaborative work environment.