Seasonal Benefit Customer Service Representative - Remote

Overview

As a Seasonal Benefit Customer Service Representative, you will assist clients with their health care and pension plans, providing high-quality service in a remote work environment.

In Short

• Assist plan participants through enrollment and updates.
• Provide customer service via phone, chat, and message center.
• Work from home after initial training.
• Starting pay of $18.00 per hour.
• Expect to work 40 hours a week during busy season.
• Document all calls and case notes professionally.
• Participate in team meetings and training sessions.
• Safeguard confidential information in accordance with HIPAA.
• Potential for full-time opportunities for high performers.
• Must adhere to work schedule and protocols.

Requirements

• Excellent verbal and written communication skills.
• Ability to assess member concerns and resolve them effectively.
• Strong attention to detail and organizational skills.
• Experience with Microsoft Office and multitasking.
• Comfortable working in a virtual environment.
• Ability to type 30 words a minute.
• High School degree required.
• Customer service experience is a must.
• Associate or Bachelor’s degree is a plus.
• Knowledge of health and welfare plans is advantageous.

Benefits

• 401(k) Savings Plan.
• Employee Assistance Program (EAP).
• Commuter Accounts program.
• Opportunity for full-time roles for high performers.
• Work from home flexibility.