Bilingual Benefits Customer Service Representative - Remote

Overview

As a Seasonal Bilingual Benefits Customer Service Representative, you will assist clients in both Spanish and English with their health care and pension plans, providing high-quality customer service in a remote work environment.

In Short

• Help Spanish and English customers through the enrollment process.
• Provide superior customer service via phone, chat, and messaging.
• Work from home after initial training.
• Starting pay at $17.75/hour with potential for increase.
• Expect to work 40 hours a week during peak season.
• Document calls and customer interactions accurately.
• Safeguard confidential information in compliance with laws.
• Participate in team meetings and training sessions.
• Opportunities for full-time roles for high performers.
• Must be comfortable in a virtual work environment.

Requirements

• Excellent Spanish language skills.
• Ability to work in a structured environment.
• Strong attention to detail and multitasking skills.
• Experience with Microsoft Office.
• Customer service experience required.
• High School degree required.
• Ability to type 30 words a minute.
• Experience in call center environments is a plus.

Benefits

• 401(k) Savings Plan.
• Employee Assistance Program (EAP).
• Commuter Accounts program.
• Potential for full-time opportunities after the season.
• Work from home flexibility.