Bilingual Benefits Customer Service Representative - Remote

Overview

As a Seasonal Bilingual Benefits Customer Service Representative, you will assist Spanish and English clients with their health care and pension plan enrollment processes, providing high-quality customer service in a remote work environment.

In Short

• Assist clients with enrollment and updates to health care and pension plans.
• Provide customer service via phone, chat, and message center.
• Work from home after initial training.
• Starting pay at $18.75/hr with potential increases.
• Seasonal role with opportunities for full-time positions.
• Handle confidential information in compliance with HIPAA.
• Translate complex plan information for clients.
• Document call notes in English.
• Participate in team meetings and training.
• Maintain professionalism and diplomacy in customer interactions.

Requirements

• Fluent in Spanish and English.
• Ability to assess member concerns and formulate responses.
• Experience in customer service environments.
• Strong attention to detail and organizational skills.
• Experience using Microsoft Office.
• Ability to work autonomously in a virtual environment.
• Ability to type 30 words per minute.
• High School degree required; higher education is a plus.
• Knowledge of health and welfare plans is a plus.
• Experience in a call center is a plus.

Benefits

• 401(k) Savings Plan.
• Employee Assistance Program (EAP).
• Commuter Accounts program.
• Potential for full-time opportunities for high performers.
• Work from home flexibility.