Customer Service Representative - Work From Home - Remote

Overview

WTW offers a seasonal opportunity for a motivated Customer Service Representative to manage customer relationships and provide excellent service in a remote work environment.

In Short

• Manage customer relationships in a high-volume environment.
• Assist participants with enrollment questions and general concerns.
• Spend 95% of the day in phone conversations.
• Must reside in specific states to be eligible for remote work.
• Start at a rate of $16.50/hour with eligibility for overtime.
• Participate in a paid intensive training program.
• Work schedules typically consist of 40-hour weeks.
• Various specialties available within the role.
• Equipment provided for work-from-home setup.
• Compliance with service regulations is required.

Requirements

• Technical proficiency with multiple computer systems.
• Ability to analyze and interpret documents.
• High school diploma or equivalent required.
• Experience in customer service preferred.
• Ability to work varying shifts and mandatory overtime.
• Must have a distraction-free workspace.
• Internet speed requirements must be met.

Benefits

• 401(k) Savings Plan.
• Employee Assistance Program (EAP).
• Commuter Accounts program.
• Remote work opportunity with provided equipment.