Customer Service Representative - Work From Home - Remote

Overview

WTW is seeking a motivated Customer Service Representative for its Via Benefits business, focusing on managing customer relationships and providing excellent service to enhance customer loyalty.

In Short

• Manage customer relationships in a high-volume environment.
• Assist participants with enrollment questions and account inquiries.
• Spend 95% of the day on phone conversations.
• Work remotely with specific residency requirements.
• Roles include ACSR, CSR, AFR, and SOAR.
• Provide administrative support and problem-solving assistance.
• Meet compliance regulations and service level agreements.
• Participate in a paid intensive training program.
• Must have a distraction-free workspace for remote work.
• Mandatory overtime may be required during peak seasons.

Requirements

• Proficiency with multiple computer systems and Microsoft Office.
• Ability to analyze and interpret various documents.
• High school diploma or equivalent required.
• Experience in customer service or consultative sales preferred.
• Must complete training and pass a final test.
• Ability to work varying shifts and hours.

Benefits

• Work-from-home flexibility with equipment provided.
• Opportunity to work in a supportive team environment.
• Gain experience in customer service and health benefits.
• Access to training and development programs.