French Bilingual Benefits Customer Service Representative - Seasonal - Remote

Overview

As a Seasonal Bilingual Benefits Customer Service Representative, you will assist French and English-speaking clients with their health care and pension plan enrollment processes in a remote work environment.

In Short

• Provide excellent customer service to French-speaking clients.
• Assist with enrollment and updates to health care and pension plans.
• Work remotely after initial training period.
• Start at $18.75/hr, increasing to $19.50/hr after training.
• Expect to work 40 hours per week during peak season.
• Document calls and maintain accurate records.
• Participate in team meetings and training sessions.
• Handle customer inquiries via phone, email, and instant messaging.
• Safeguard confidential information in compliance with HIPAA.
• Possibility of full-time opportunities for high performers.

Requirements

• Fluency in French and English.
• Strong analytical and problem-solving skills.
• Experience in a customer service environment.
• Ability to work independently in a virtual setting.
• High attention to detail and organizational skills.
• Familiarity with Microsoft Office.
• Ability to type 30 words per minute.
• High School diploma required; higher education is a plus.
• Experience in a call center is advantageous.

Benefits

• 401(k) Savings Plan.
• Employee Assistance Program (EAP).
• Commuter Accounts program.
• Training and onboarding support.
• Opportunity for full-time employment for high performers.