Seasonal Benefit Customer Service Representative - Remote

Overview

As a Seasonal Benefit Customer Service Representative, you will assist clients with their health care and pension plans, providing high-level service in a remote work environment.

In Short

• Remote position with occasional office visits.
• Assist clients with enrollment and updates to their plans.
• Paid training for approximately 1 month.
• Starting pay of $17.00/hr, increasing to $18.50/hr after training.
• Full-time hours during peak season, with varying hours in off-season.
• Opportunity for high performers to transition to full-time roles.
• Must maintain confidentiality and adhere to HIPAA regulations.
• Excellent communication skills are essential.
• Experience in customer service preferred.
• Ability to work independently in a virtual environment.

Requirements

• Effective verbal and written communication skills in English.
• Analytical and problem-solving skills.
• Experience with Microsoft Office.
• Attention to detail and ability to multitask.
• High School degree required; Associate or Bachelor’s degree is a plus.
• Experience in a call center environment is advantageous.
• Ability to work in a structured environment.
• Typing speed of at least 30 words per minute.
• Comfortable working in a virtual setting.
• Understanding of health and welfare plans is a plus.

Benefits

• 401(k) Savings Plan.
• Employee Assistance Program (EAP).
• Commuter Accounts program.
• Potential for full-time opportunities for high performers.
• Work from home flexibility after training.