Seasonal Benefit Customer Service Representative - Remote

Overview

As a Seasonal Benefit Customer Service Representative, you will assist clients with their health care and pension plan enrollment, providing exceptional service in a remote work environment.

In Short

• Assist clients with health care and pension plan enrollment.
• Provide exceptional customer service via phone, chat, and messages.
• Work from home after initial training.
• Starting pay of $17.00/hr with potential for increase.
• 40-hour work weeks during busy season, with possible overtime.
• Document calls and maintain confidentiality according to HIPAA.
• Ability to adapt communication styles for various customer needs.
• Participate in team meetings and training sessions.
• Opportunity for full-time position for high performers.
• Must meet eligibility requirements to work from home.

Requirements

• Excellent verbal and written communication skills in English.
• Strong analytical and problem-solving skills.
• Attention to detail and ability to multitask.
• Experience using Microsoft Office.
• Ability to work autonomously in a virtual environment.
• High School degree required; higher education is a plus.
• Experience in customer service is preferred.
• Typing speed of at least 30 words per minute.
• Knowledge of health and welfare plans is a plus.
• Ability to read, write, and speak Spanish is a plus.

Benefits

• 401(k) Savings Plan.
• Employee Assistance Program (EAP).
• Commuter Accounts program.
• Opportunity for full-time employment for high performers.
• Work from home flexibility.
• Comprehensive training and onboarding.
• Supportive team environment.
• Continuous professional development opportunities.
• Competitive hourly wage.
• Seasonal role with potential for extended opportunities.