Seasonal Benefit Customer Service Representative - Remote

Overview

As a Seasonal Benefit Customer Service Representative, you will help clients navigate their health care and pension plans, providing exceptional customer service in a remote work environment.

In Short

• Assist clients with enrollment and updates to health care and pension plans.
• Provide customer service primarily via phone, chat, and messaging.
• Work from home after initial training.
• Starting pay of $17.00/hr with potential for increase.
• Expected to work 40 hours a week during busy season.
• Document calls and maintain accurate case notes.
• Participate in team meetings and training sessions.
• Handle confidential information in compliance with HIPAA.
• Opportunity for full-time position for high performers.
• Flexible hours based on client needs during off-season.

Requirements

• Excellent verbal and written communication skills in English.
• Ability to assess member concerns and resolve issues.
• Experience with Microsoft Office and multitasking.
• High attention to detail and organizational skills.
• Ability to work autonomously in a virtual environment.
• Typing speed of 30 words per minute.
• Customer service experience required.
• High school diploma required; higher education is a plus.
• Knowledge of health and welfare plans is a plus.
• Spanish language skills are a plus.

Benefits

• 401(k) Savings Plan.
• Employee Assistance Program (EAP).
• Commuter Accounts program.
• Opportunity for full-time employment based on performance.
• Remote work flexibility.