Bilingual Benefits Customer Service Representative - Seasonal - Remote

Overview

This role offers a rewarding opportunity to assist Spanish and English-speaking clients with their health care and pension plan enrollment and updates in a remote work environment.

In Short

• Provide customer service to Spanish and English clients.
• Assist clients with health care and pension plan enrollment.
• Work from home after initial training period.
• Starting pay of $17.75/hour with potential for increase.
• Full-time hours during busy season; flexible hours during off-season.
• Opportunity for high performers to transition to full-time roles.
• Maintain confidentiality in accordance with HIPAA.
• Utilize Microsoft Office for various tasks.
• Document interactions accurately in English.
• Participate in team meetings and training sessions.

Requirements

• Fluent in Spanish and English.
• Strong analytical and problem-solving skills.
• Ability to work in a structured environment.
• High attention to detail and multitasking ability.
• Experience in customer service.
• Comfortable in a virtual work environment.
• Typing speed of at least 30 words per minute.
• High School diploma required.
• Experience in a call center is a plus.
• Associate or Bachelor’s degree is nice to have.

Benefits

• 401(k) Savings Plan.
• Employee Assistance Program (EAP).
• Commuter Accounts program.
• Opportunity for full-time employment based on performance.
• Work from home flexibility.
• Training and development opportunities.
• Supportive team environment.
• Competitive pay rate.
• Access to company resources and knowledgebase.
• Potential for overtime during busy seasons.