Enterprise Account Manager - Retail - Remote

Overview

WorkWhile is on a mission to help workers earn a better living and live better lives. They are looking for an Enterprise Account Manager to manage retail accounts and ensure operations run smoothly, especially during peak times.

In Short

• Serve as the lead point of contact for retail clients.
• Build and maintain relationships with key stakeholders.
• Understand clients' retail environments and workforce needs.
• Maintain and grow client contracts and identify upsell opportunities.
• Ensure timely fulfillment of workforce solutions.
• Communicate workforce initiatives to internal teams and clients.
• Forecast and track key account metrics.
• Prepare account health reports for retail operations leadership.
• Collaborate with Sales to identify growth opportunities.
• Assist with client requests and issue escalations.

Requirements

• 7-10 years of account management experience.
• Strong understanding of retail operations and labor dynamics.
• Ability to communicate and influence stakeholders at all levels.
• Experience managing multi-location retail accounts is a plus.
• Solid experience with CRM software and Google Suite.
• Track record of delivering client-focused solutions.
• Ability to manage multiple accounts with attention to detail.
• Excellent listening, negotiation, and presentation skills.
• Strong verbal and written communication skills.
• Undergraduate degree preferred.

Benefits

• Remote work culture with office hubs in SF, NY & Toronto.
• In-person company off-sites.
• Medical, dental, & vision coverage.
• Flexible time off.
• 401(k) with employer match.
• WFH stipend to support home office needs.