Property Support Associate - Payment Support - Remote

Overview

The Property Support Associate – Payment Support is responsible for handling payment processing and resident inquiries for multiple properties, ensuring efficient operations and compliance with company policies.

In Short

• Remote position with responsibilities in payment processing and financial audits.
• Respond to resident and property employee queries via phone, email, or chat.
• Coordinate and process tasks in compliance with local regulations.
• Expert in property management responsibilities and financial analysis.
• Manage ledger adjustments and payment-related support tickets.
• Build relationships with residents and property associates.
• Identify residents' needs and collaborate with the property team.
• Contribute to departmental improvements and maintain KPIs.
• Assist with Delinquency Support Associate responsibilities as needed.
• Other duties as assigned.

Requirements

• Bachelor's degree or 3-5 years of related experience in property management/customer service.
• Experience in real estate and knowledge of YARDI and Microsoft Office.
• Strong administrative, communication, and customer service skills.
• Problem-solving and analytical skills.
• Understanding of database concepts and resident ledgers.
• Excellent organization and time management skills.
• Familiarity with multi-family software solutions.
• Compassion for the end-user experience.
• Capable of prioritizing multiple tasks and meeting deadlines.
• Strong analytical skills and understanding of human behavior.

Benefits

• Eligible for bonus and benefits including paid sick time and vacation.
• 6 weeks of paid parental leave and 10 paid holidays annually.
• 3 floating days off.
• More benefits information available on the company website.