Property Support Associate - Resident Lease Support - Remote

Overview

The Property Support Associate (PSA) fulfills specific administrative responsibilities for individual Windsor Communities, managing application processing, lease administration, and resident inquiries while working remotely.

In Short

• Manage application and lease administration processes for multiple properties.
• Respond to resident and property employee queries via phone, email, or chat.
• Coordinate and process tasks and requests in compliance with regulations and company policies.
• Build operational relationships with internal and external customers.
• Identify and resolve resident needs or challenges.
• Contribute to improvements in administrative task processes.
• Maintain established Key Performance Indicators for response time and accuracy.
• Perform other duties as assigned.

Requirements

• Bachelor's degree or 3-5 years related experience in property management or customer service.
• Experience in real estate or property management operations preferred.

Benefits

• Eligible for bonus and benefits including paid sick time, vacation, and parental leave.
• 10 paid holidays annually and up to 3 floating days.