Operations Support Associate - Remote

Overview

The Operations Support Associate will provide essential daily support to key business operations and platforms, collaborating closely with all Operations roles and departments to ensure processes and systems are running smoothly and efficiently.

In Short

• Provide daily support to key business operations and platforms.
• Assist with updates and enhancements to operational systems.
• Implement configuration adjustments and assist with workflow management.
• Maintain up-to-date documentation and user training materials.
• Troubleshoot issues and execute appropriate solutions.
• Support onboarding of new property acquisitions to company systems.
• Participate in project and program implementations.
• Demonstrate strong customer service and communication skills.
• Contribute to the documentation of policies and procedures.
• Lead meetings on systems and process-related topics as needed.

Requirements

• Four-year college or university program certificate.
• 5+ years related multifamily operations experience.
• Experience with property management software and applications including Yardi and Funnel.
• Project management and change management skills.
• Strong communication and interpersonal skills.
• Creative thinking and problem-solving abilities.
• Ability to work effectively in a remote environment.
• Experience in training and documentation of application training materials.
• Experience using tools to define and document system and business processes.
• Self-starter with the ability to ramp up quickly.

Benefits

• Eligible for bonus and benefits.
• 1 hour of paid sick and safe time for every 30 hours worked.
• 10 days of paid vacation time accrued bi-weekly.
• 6 weeks of paid parental leave.
• 10 paid holidays annually and up to 3 floating days.
• Training, mentoring, growth, and advancement opportunities.