Business Analyst - Remote

Overview

The Business Analyst fulfills program administrative, planning, implementation, and optimization responsibilities impacting operations. In this role, the business analyst will need to support the implementation of new property technologies, upgrades, and processes and may also be responsible in supporting the development and delivery of various training solutions for the systems and processes in use. They are expected to leverage their autonomy, property level experience, systems knowledge, and creative skills to enhance the overall effectiveness of the program, with a specific focus on improving the end user experience.

In Short

• Provide support for operations specific systems applications and products.
• Act as a liaison between end users/property teams and program teams.
• Assist with collection of property specific details and complete data entry as required for implementations.
• Assist with implementation verification, testing, and documentation of new processes, programs, services, and technologies.
• Maintain and monitor end user communication channels regularly.
• Seek and share solutions that will empower end users to solve issues through weekly updates.
• Coordination of property requests and questions to ensure they are routed to the correct team for resolution.
• Identify and escalate support issues within vendor support hierarchy or within business team as necessary.
• Participate in the onboarding of operations programs with new property acquisitions.
• Communicate to business stakeholder’s new product features and changes.

Requirements

• Bachelor's degree (B. A.) from four-year college or university; or six to ten years related experience and/or training; or equivalent combination of education and experience.
• Experience working in a real estate environment is preferred.
• Experience with property management software.
• Knowledge of Funnel CRM, Yardi, SharePoint and Microsoft Office.
• General understanding of database management.

Benefits

• This position is also eligible for bonus and benefits including 1 hour of paid sick and safe time for every 30 hours worked, 10 days of paid vacation time accrued bi-weekly, 6 weeks of paid parental leave, 10 paid holidays annually, and up to 3 floating days.
• Windsor Communities provides training, mentoring, growth, and advancement opportunities for our valued associates.
• Join a growing organization that embodies our core values of “Accountable, Inclusive, Energizing and Courageous.”