Business Analyst - Remote

Overview

We exist for workers and their employers -- who are the backbone of our economy. That is where Centivo comes in -- our mission is to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills.

We are seeking a highly organized and detail-oriented Business Analyst to serve as the first point of contact for incoming work requests from stakeholders, vendors, and client-facing teams. This person will be acting as the bridge between multifaceted stakeholders and the Data Integration team.

They will ensure that new initiatives and troubleshooting requests are fully understood, properly documented, and efficiently handed off to technical teams with clear timelines and expectations. This role requires strong analytical skills, healthcare industry expertise, and exceptional communication abilities to keep projects on track and stakeholders informed.

In Short

• Act as the first stop for new incoming requests from internal teams, external vendors, and product-facing groups.
• Review and assess requests to ensure they are complete, make sense, and have the necessary details for execution.
• Collaborate with stakeholders to refine and finalize requirements, asking the right questions to uncover missing information.
• Translate business needs into clear, actionable deliverables for the Data Integration team.
• Troubleshoot existing workflows or integrations and coordinate solutions.
• Partner with the Data Integration team to determine timelines and set realistic expectations with vendors.
• Own the workflow handoff from business requirements to technical execution, ensuring tasks are properly assigned and prioritized.
• Track progress and communicate updates to all relevant parties.
• Drive efficiency by establishing clear, upfront requirements to prevent rework and wasted technical effort.
• Build and refine processes that enhance the predictability and success of technical deliverables.

Requirements

• 2+ years working with Jira in a BA or Scrum capacity.
• 3+ years of experience soliciting and documenting requirements for EDI or other data integration systems.
• 5+ years of experience in self-funded healthcare.
• Proven ability to manage competing priorities and coordinate across multiple teams.
• Strong organizational, analytical, and communication skills.

Benefits

• Experience with claim adjudication platforms.
• Familiarity with healthcare data workflows beyond EDI.
• 3+ years of experience with project planning.
• Exceptional organizational skills.
• Strong ability to prioritize and set expectations with stakeholders.