Operations Support Associate - Remote

Overview

The Operations Support Associate will be responsible for ensuring the correct flow of operations by processing refunds and addressing issues related to refunds in various countries where the company operates.

In Short

• Join the Refunds team at dLocal.
• Process manual refunds within established deadlines.
• Contact banks and processors for refund confirmations.
• Analyze reports and collaborate with technical teams.
• Identify and report operational issues.
• Manage SLAs and prioritize workload effectively.
• Work closely with various departments.
• Engage in a flexible, remote-first culture.
• Be part of a global team with diverse nationalities.
• Impact millions through your work in payments processing.

Requirements

• Bachelor’s degree in administration or related field.
• 1+ years of administrative or back office experience.
• Fluent in English.
• Strong Excel skills and data handling abilities.
• High attention to detail and excellent analytical skills.
• Systematic and well-organized approach.
• Ability to adapt quickly and multitask.

Benefits

• Flexible, remote-first work environment.
• Health benefits.
• Learning opportunities.
• Travel opportunities.
• Work with a diverse team of over 1000 members.