Associate Operations Support Analyst - Remote

Overview

The Associate Operations Support Analyst is an entry-level position focused on providing essential operations support services, ensuring effective communication between various teams, and aligning with Citi's operational processes.

In Short

• Entry-level operations support role
• Responsible for record and documentation maintenance
• Assist in User Acceptance testing
• Build and run reports for management
• Research and interpret data inconsistencies
• Train team members on loan resources
• Support trouble ticket resolution
• Ensure compliance with laws and regulations
• Collaborate with various teams and stakeholders
• Full-time position with a Monday to Friday schedule

Requirements

• 0-2 years of relevant experience preferred
• Knowledge of Credit Card products
• Proficient in Microsoft Office
• Strong problem-solving skills
• Excellent written and verbal communication
• Bachelor’s degree or equivalent experience
• Ability to assess risk in business decisions
• Attention to detail and accuracy in work
• Ability to work collaboratively in a team environment
• Willingness to learn and adapt

Benefits

• Medical, dental, and vision coverage
• 401(k) plan
• Life, accident, and disability insurance
• Wellness programs
• Paid time off packages
• Competitive employee benefits
• Discretionary and formulaic incentive awards
• Paid holidays
• Access to additional employee benefits
• Equal opportunity employer