Support Operations Associate, HAP Tech - Remote

Overview

The Support Operations Associate at HAP Tech will provide communication management and support for users of the 340B ESP™ platform, assisting with various operational tasks in the healthcare analytics sector.

In Short

• Manage communications between 340B covered entities and manufacturers.
• Provide technical assistance for the 340B ESP™ platform.
• Understand pharmaceutical manufacturer policies.
• Coordinate with clients on policy-related questions.
• Support tracking and management of inbound communications.
• Enhance support processes and workflows.
• Develop process manuals for client onboarding.
• Assist with operational tasks across the 340B practice.
• Maintain quality control and SLA standards.
• Work within a team environment.

Requirements

• Minimum two years in a support role in healthcare.
• Experience with the 340B Drug Pricing Program preferred.
• Strong analytical and problem-solving skills.
• Proficient in Microsoft Office Suite.
• Experience supporting client deliverables.
• Commitment to high-quality work.
• Eager to learn new healthcare content.
• Strong verbal and written communication skills.
• Desire to work in a team.

Benefits

• Competitive salary based on qualifications.
• Opportunity to work with leading pharmaceutical manufacturers.
• Dynamic and innovative team environment.
• Professional development opportunities.
• Supportive workplace culture.