Associate - Operations - Remote

Overview

The Associate - Operations role at WNS involves providing customer support through various channels for products related to Diabetes Care, while collaborating with internal teams to identify potential clients.

In Short

• Provide support via inbound calls, chat bots, and email.
• Respond to customer inquiries based on technical manuals.
• Identify potential clients and relay product information.
• Collaborate with sales force, marketing, and general services teams.
• Utilize knowledge of the pharmaceutical industry.
• Work in a team-oriented environment.
• Maintain excellent communication skills.
• Handle customer interactions with empathy and professionalism.
• Utilize Microsoft Office tools effectively.
• Work with CRM systems.

Requirements

• University studies level of Licenciatura.
• Knowledge of Microsoft Office packages: Word, Excel, PowerPoint.
• Excellent communication skills.
• Knowledge of technical terms in the pharmaceutical industry.
• Minimum 2 years experience in contact center industry.
• At least 1 year experience in the pharmaceutical industry.
• Upper Intermediate English skills (B2).
• Proactive and customer service oriented.
• Ability to work well in a team.

Benefits

• Professional development opportunities.
• Mentoring and coaching provided.
• Structured career path.
• Experience role clarity.
• Inclusive company culture.