Support Operations Associate, HAP Tech - Remote

Overview

The Support Operations Associate at HAP Tech is a service support role that provides communication management for users of the 340B ESP™ platform, assisting with practice operations and ensuring effective support for pharmaceutical manufacturers.

In Short

• Manage communications between 340B covered entities and manufacturers.
• Provide advanced technical assistance for the 340B ESP™ platform.
• Understand pharmaceutical manufacturer policies.
• Coordinate with clients on policy-related questions.
• Support tracking and management of inbound communications.
• Enhance support processes and workflows.
• Develop process manuals for client onboarding.
• Perform operational tasks across the 340B practice.
• Maintain quality control and SLA standards.
• Work in a team environment.

Requirements

• Minimum two years in a support or customer-facing role in healthcare.
• Background in the 340B Drug Pricing Program preferred.
• Excellent analytical and problem-solving skills.
• Proficient in Microsoft Office.
• Experience supporting client deliverables.
• Attention to detail and commitment to quality work.
• Eager to learn new healthcare content.
• Strong verbal and written communication skills.
• Desire to work within a team.

Benefits

• Competitive salary range.
• Opportunity to work with leading pharmaceutical manufacturers.
• Remote work flexibility.
• Professional development opportunities.
• Collaborative team environment.