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Operations Support Associate - Remote

Posted 13 hours ago
All others
Full Time
USA
$22 - $23/hour

Overview

As an Operations Support Associate at Pair Team, you will play a critical role in ensuring our Care Operations team is set up to support our patients by managing backend operational support processes and improving efficiency.

In Short

  • Proactively monitor and report on operational support processes.
  • Support documentation analysts and troubleshoot project progress.
  • Complete ECM and CHW program authorizations.
  • Work with health plans to address program denials.
  • Provide backend support for transitions of care.
  • Communicate changes to the care team effectively.
  • Optimize standard processes for efficiency.

Requirements

  • 1+ years of backend operations experience in healthcare.
  • Confidence to own your role and propose solutions.
  • Results-driven attitude with a track record of exceeding performance indicators.
  • Reliability in a fast-paced, changing environment.
  • Strong technical skills and comfort with multiple technology platforms.
  • Excellent proficiency with GoogleSuite, Slack, and Looker.
  • Requires a quiet, HIPAA compliant workspace.
  • Dedication to supporting underserved populations.

Benefits

  • Competitive compensation: $22-$23/hour.
  • Comprehensive health, vision & dental insurance.
  • Flexible vacation policy.
  • 401k plan.
  • Work from home.
  • Monthly work from home stipend.
  • Provided equipment for the role.
  • Opportunities for rapid career progression.
Pair Team logo

Pair Team

Pair Team is dedicated to enhancing the wellbeing of underserved communities by providing access to high-quality care through a community-led, virtual care model. The organization focuses on the holistic needs of high-need Medicaid recipients, addressing both clinical and health-related social needs such as housing instability and food access. By collaborating with local community-based organizations and employing a multidisciplinary care team, Pair Team aims to improve the lives of individuals facing complex challenges. The company values integrity, resilience, and a commitment to care, fostering a culture that prioritizes the needs of patients and encourages personal and professional growth.

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