Bilingual Member Services Representative - Remote

Overview

The Bilingual Member Services Representative at Pair Team plays a critical role in engaging individuals with serious health needs through a whole-person care model.

In Short

• Full-time remote position with occasional on-site community visits.
• Engage with individuals experiencing serious mental illness or substance use disorders.
• Utilize evidence-based approaches to promote health engagement.
• Work with a multidisciplinary team to support members.
• Conduct telephonic and SMS outreach for follow-up.
• Assist individuals in navigating social support systems.
• Maintain a caseload of clients with health goals.
• Meet compliance metrics for health plans.
• Collaborate with care managers and community specialists.
• Utilize technology for daily tasks and collaboration.

Requirements

• 3+ years of work experience, preferably in healthcare.
• Bilingual in English and Spanish.
• Telehealth experience in high-volume settings.
• Strong empathy and cultural fluency.
• Ability to work in a multidisciplinary team.
• Organizational skills and attention to detail.
• Proficient in technology and CRM systems.
• Valid driver’s license and auto liability insurance.

Benefits

• Salary: $25/hour.
• Comprehensive health, vision, and dental insurance.
• 401k plan.
• $100 monthly work from home stipend.
• Gas reimbursements for on-site visits.
• Flexible vacation policy.
• All necessary equipment provided.
• Opportunities for career advancement.