Bilingual Member Services Representative (Temporary) - Remote

Overview

This temporary position involves acting as a frontline customer service representative within the Member Services Department, assisting members and providers with non-medical transportation benefits.

In Short

• Temporary position from October 2025 to December 2025.
• Frontline customer service representative role.
• Assisting members and providers.
• Facilitating non-medical transportation benefits.
• Working in a hybrid environment with some remote work.
• Requires bilingual Spanish/English skills.
• Experience in customer service or call center environments preferred.
• Utilizing Microsoft Office and database systems.
• Strong organizational skills needed.
• Attendance at quarterly events may be required.

Requirements

• Bilingual Spanish/English.
• Knowledge of customer service principles.
• Experience with Windows-based PC systems.
• Ability to handle calls promptly and minimize delays.
• Understanding of healthcare operations and processes.
• Strong organizational skills and attention to detail.
• High school diploma or equivalent.
• Minimum two years of customer service experience.
• Ability to translate complex terminology into simple language.
• Experience in member services or healthcare preferred.

Benefits

• Medical, dental, and vision plans available for regular employees.
• Paid time off and holidays.
• Retirement plans.
• Health and wellness programs.
• Onsite EV charging stations.