Bilingual Patient Services Representative - Remote

Overview

This remote position supports both clinical operations initiatives, playing a vital role in building client relationships and managing front-desk responsibilities.

In Short

• Handle appointment scheduling, confirmations, and reminders via phone, text, or email.
• Manage patient intake and front desk communications, ensuring smooth onboarding and client interaction.
• Maintain accurate and confidential patient records and files.
• Support insurance verification, pre-authorizations, and billing coordination, including following up on claims when needed.
• Serve as the primary point of contact for patient outreach and follow-ups with families or guardians.
• Utilize telehealth platforms to assist with session coordination and troubleshooting.
• Answer inbound calls in a professional, friendly, and bilingual manner.
• Prioritize and respond to emails, texts, and client inquiries efficiently.
• Ensure clear and compassionate communication with clients and their families.
• Lead outreach effort via email and phone by connecting with local preschools, schools, pediatricians, neurologists, other healthcare providers, and community centers.

Requirements

• Bilingual in English and Spanish.
• Strong communication skills.
• Experience in customer service or patient services.
• Familiarity with telehealth platforms.
• Ability to manage multiple tasks efficiently.
• Attention to detail in maintaining patient records.
• Strong organizational skills.
• Ability to work part-time hours from 9:30 AM to 1:30 PM EDT.

Benefits

• Flexible remote working environment.
• Opportunity to work in the healthcare sector.
• Part-time hours suited for work-life balance.
• Training and support for telehealth tools.
• Competitive hourly wage based on experience.