Patient Services Representative - Remote

Overview

We seek a highly organized and compassionate Patient Services Representative to provide exceptional customer service and administrative support to patients and healthcare professionals.

In Short

• Handle incoming calls from patients and healthcare providers.
• Schedule patient appointments and manage the appointment calendar.
• Input and update patient information in the EHR system.
• Liaise between patients and medical professionals.
• Address patient concerns and complaints empathetically.
• Participate in ongoing training sessions.
• Work in a hybrid/remote capacity after initial training.
• Maintain confidentiality and adhere to privacy regulations.
• Utilize computer systems and scheduling software.
• Possess strong organizational and multitasking skills.

Requirements

• At least two years of experience in a high-volume call center.
• Excellent verbal and written communication skills in English and Spanish preferred.
• High level of professionalism in stressful environments.
• Empathy and patience when dealing with patients.
• Knowledge of medical terminology and procedures is preferred.
• High school diploma or equivalent; additional training is a plus.

Benefits

• Opportunity for career development and progression.
• Collaborative and diverse team environment.
• Passion for employee engagement.
• Focus on value-based care for senior populations.