Service Performance Manager - Remote

Overview

Wifinity is seeking a talented Service Performance Manager to lead problem management, resolve service issues, and drive service improvements to enhance customer satisfaction.

In Short

• Lead the problem management process and implement solutions.
• Collaborate with cross-functional teams to resolve service issues.
• Develop and monitor service improvement initiatives.
• Support change management processes for new services.
• Represent operations in the sales governance process.
• Use data to drive insights and improvements.
• Act as a liaison between clients and internal teams.
• Ensure operations comply with customer demand.

Requirements

• Strong problem-solving skills.
• Expertise in leading problem management processes.
• Experience analyzing service disruptions.
• Proficiency in service improvement initiatives.
• Strong analytical skills for performance data.
• Knowledge of change management methodologies.
• Attention to detail in service changes.
• Excellent communication skills.
• Experience in IT services and network operations.

Benefits

• Competitive salary and benefits package.
• Annual Leave Buy & Sell Scheme.
• Remote first working environment.
• Focus on work/life balance.