Junior Customer Success Manager - Remote

Overview

As a Junior Customer Success Manager at Werkia, you will guide candidates through the entire placement process, ensuring a smooth and efficient experience while working remotely.

In Short

• Support professionals throughout their job placement journey.
• Personalize and streamline the application process.
• Match candidates with suitable companies.
• Collect feedback to improve candidate experience.
• Collaborate closely with the account team.
• Maintain active contact with candidates.
• Ensure documentation and quality assurance.
• Work remotely with occasional meetups in Berlin.

Requirements

• Strong communication and empathy skills.
• Efficient organizational abilities.
• Proactive initiative and responsibility.
• Team-oriented mindset and openness to feedback.
• Digital affinity with familiarity in CRM systems.
• Desire for personal and professional growth.
• Hands-on mentality for quick implementation of ideas.
• Fluency in German at C2 level.

Benefits

• Flexible remote work from anywhere in Germany.
• Intensive onboarding in Berlin for the first 8 weeks.
• Quarterly team meetups in Berlin.
• Attractive compensation with base salary and uncapped commission.
• Modern work equipment provided.
• Access to efficient tools like Slack and Zoom.
• Encouraged professional development with 10% of work time for training.
• Team and company events to celebrate successes.
• Snacks and drinks at meetups in Berlin.
• Dog-friendly office during team meetings.
• 27 vacation days for a balanced work-life.