Junior Customer Success Manager - Remote

Overview

The Junior Customer Success Manager will serve as the initial point of contact for customers, providing personalized assistance and support while collaborating with various teams to ensure high service quality.

In Short

• Serve as the initial point of contact for customers.
• Handle first-level support issues effectively.
• Coordinate booking management tasks.
• Collaborate with product development and sales teams.
• Flexible working hours with options for remote work.
• Support personal and professional development.
• Annual camper budget for personal use.
• Engage in team events and activities.
• Work in a vibrant office environment.
• Welcome dogs in the office.

Requirements

• Experience in customer service or support preferred.
• Fluent in French and English; additional languages are a bonus.
• Strong complaint handling skills.
• Familiarity with Zendesk or similar systems is a plus.
• Positive attitude and enthusiasm for camping and travel.

Benefits

• Flexible work arrangements including remote options.
• Personal development opportunities through an in-house academy.
• Annual camper budget for personal adventures.
• Job bike offer to promote fitness.
• Corporate discounts and benefits platform access.
• Regular team events to foster team spirit.
• Supportive work culture with a focus on work-life balance.
• Office perks like breakfast and lunch specials.
• Dog-friendly office environment.