Junior Customer Success Manager - Remote

Overview

As a Junior Customer Success Manager, you will be the first point of contact for our customers, providing support and solutions in various travel situations while ensuring a high level of service quality.

In Short

• Independent consultation for roadsurfer clients regarding our products.
• Provide first-level support to customers in challenging travel situations.
• Handle booking adjustments including updates, changes, and cancellations.
• Collaborate with other teams to maximize service quality.
• Flexible working hours with options for remote work.
• Annual camper rental budget to experience the roadsurfer lifestyle.
• Support for personal and professional development.
• Friendly office environment with team events and perks.
• Opportunities for career growth within a fast-growing company.
• Work in a vibrant office or from home.

Requirements

• Experience in customer service or support is preferred.
• Strong communication skills in German and English.
• Ability to handle complaints and remain calm under pressure.
• Experience with Zendesk or similar support systems is a plus.
• Positive mindset and passion for customer satisfaction.
• A genuine interest in camping, travel, and road trips.

Benefits

• Flexible work policy with options for remote work.
• Annual camper rental budget.
• Support for personal development through an in-house academy.
• Team events and a collegial atmosphere.
• Access to corporate benefits and discounts.
• Work in a bright, well-equipped office.
• Dog-friendly office environment.