Onboarding Control Specialist - Process and Efficiency - Remote

Overview

As an Onboarding Control Specialist at Wellhub, you will be responsible for ensuring the smooth and efficient implementation of our engagement process, from sales handover to client launch and CS handover. You will act as a guardian of process quality, identifying and resolving issues, and ensuring clients are set up for success.

In Short

• Control client-by-client setup during launch.
• Support setup checks to ensure critical client information alignment.
• Monitor the onboarding process across different areas.
• Identify and address issues proactively.
• Diagnose and resolve client setup problems.
• Collaborate with sales and client success teams.
• Promote wellbeing within the workplace.

Requirements

• Proven work experience in onboarding, process control, or quality assurance.
• Strong analytical and problem-solving skills.
• Excellent organizational skills.
• Proactive mindset focused on results.
• Strong communication and interpersonal skills.
• Ability to adapt to fast-paced environments.
• Data analysis skills (Excel, Sheets).
• Advanced English proficiency.
• Salesforce knowledge is a plus.
• A passion for quality and client success.

Benefits

• Health, dental, and life insurance.
• Flexible work options including hybrid and remote.
• Flexible schedule based on personal needs.
• Access to wellness programs and resources.
• Paid time off including vacations and birthday leave.
• 100% paid parental leave for new parents.
• Opportunities for personal and career growth.
• Supportive company culture focused on wellbeing.