Bilingual CX Partners Analyst - Remote

Overview

This role involves providing exceptional support to partners and ensuring their satisfaction through effective communication and problem-solving.

In Short

• Serve as the main point of contact for partners.
• Provide timely resolutions to partner inquiries via various channels.
• Assess and analyze partner needs, escalating issues as necessary.
• Stay informed about product updates to provide accurate information.
• Utilize CRM tools for research and information dissemination.
• Ensure adherence to operational and compliance procedures.
• Manage multiple tasks while prioritizing effectively.
• Apply critical thinking and problem-solving skills to partner inquiries.
• Align with company values emphasizing customer satisfaction and wellbeing.
• Promote a supportive environment for wellbeing and work-life balance.

Requirements

• Previous customer support experience with the US market.
• Experience with multi-channel and written B2B customer support.
• High School/Technical school completed; a degree is a plus.
• Knowledge of CRMs (e.g., Zendesk, Salesforce) and analytics tools.
• Excellent grammar and computer skills; knowledge of Google Workspace is a plus.
• Fluent in English is mandatory.

Benefits

• Access to wellness programs and resources.
• Health, dental, and life insurance.
• Flexible work options including hybrid and remote.
• Paid time off and parental leave.
• Opportunities for personal and career growth.
• Supportive company culture promoting trust and integrity.