Bilingual Care Partner - Remote

Overview

As a Bilingual Care Partner at Thyme Care, you will support cancer patients by navigating their healthcare journey, ensuring they feel seen and heard while connecting them with necessary resources.

In Short

• Engage with cancer patients via phone, text, video, and email.
• Assist members in connecting with healthcare providers and resources.
• Conduct assessments to understand members' health needs.
• Build trusting relationships through empathetic communication.
• Work within a metrics-driven environment to meet quality standards.
• Complete virtual onboarding and training for role readiness.
• Identify and prioritize member needs effectively.
• Maintain a quiet and secure working environment.
• Fluency in Spanish is required.
• Full-time position with a pay rate of $24.03/hour.

Requirements

• 2+ years of experience in a patient-facing role.
• Healthcare experience preferred.
• Ability to work from home in a fast-paced environment.
• Strong communication and listening skills.
• Comfort with technology and virtual communication tools.
• Ability to work flexible hours, including holidays.
• Member-first approach to care.
• Proactive in seeking feedback and improving processes.
• Experience with metrics-driven environments.
• Ability to handle ambiguity and adapt to changes.

Benefits

• Medical, dental, and vision insurance plans.
• Generous vacation policy.
• Supportive team environment focused on innovation.
• Opportunity to make a meaningful impact in healthcare.
• Flexible work schedule with remote work capabilities.