Bilingual Care Partner - Remote

Overview

As a Bilingual Care Partner, you will support cancer patients by navigating their healthcare journey, ensuring they receive the necessary resources and assistance.

In Short

• Engage with members via phone, text, video, and email.
• Assist members in connecting with healthcare providers and resources.
• Conduct survey assessments to evaluate member needs.
• Build trusting relationships with members through effective communication.
• Work in a metrics-driven environment to meet quality standards.
• Complete virtual onboarding and training.
• Identify and prioritize member needs for timely assistance.
• Maintain a quiet and secure working environment.
• Be fluent in Spanish to assist diverse members.
• Work full-time with a schedule that includes breaks.

Requirements

• At least 2 years of experience in a patient-facing role.
• Experience in a fast-paced or remote work environment.
• Strong listening and communication skills.
• Comfort with technology and virtual communication tools.
• Healthcare experience preferred.
• Ability to work independently and prioritize tasks.
• Proven track record in a metrics-driven environment.
• Willingness to seek feedback and learn from others.
• Ability to operate in a quiet workspace.
• Bilingual in Spanish.

Benefits

• Competitive hourly pay rate.
• Opportunity to make a meaningful impact in healthcare.
• Work from home flexibility.
• Comprehensive training and onboarding.
• Supportive team environment.
• Potential for career growth within the organization.
• Inclusive company culture.
• Paid holidays and time off.
• Access to resources for personal and professional development.
• Commitment to diversity and inclusion.