Enrollment Quality Assurance Coordinator - Remote

Overview

As a Quality Assurance Coordinator, you will review interactions with members and ensure high-quality standards across the Enrollment Team, which is responsible for enrolling prospective new members in cancer care support.

In Short

• Review Enrollment Team interactions to maintain quality standards.
• Identify quality trends and training needs.
• Assist in developing training resources for the team.
• Act as a partner to the Enrollment Team to improve member experience.
• Audit interactions and record improvements.
• Provide feedback and coaching to the Enrollment Team.
• Utilize technology and tools to enhance processes.
• Work in a fast-paced environment with a focus on member care.
• Engage in ongoing education and training.
• Collaborate with diverse perspectives and feedback.

Requirements

• Experience in service-oriented roles.
• Familiarity with quality auditing and coaching.
• Effective listening and communication skills.
• Operational orientation and process improvement skills.
• Ability to work in fast-paced environments.
• Comfort with technology and learning new software.
• Bias towards action and problem-solving.
• Proactive in seeking feedback and learning.
• Commitment to member experience.
• Ability to work within the lower 48 United States.

Benefits

• Medical, dental, and vision insurance plans.
• Generous vacation policy.
• Opportunity to work in a meaningful field.
• Inclusive company culture.
• Continuous learning and development opportunities.
• Remote work flexibility.
• Supportive team environment.
• Engagement with diverse perspectives.
• Opportunity for career growth.
• Equal opportunity employer.