Administrative Assistant Team Lead - Remote

Overview

The Administrative Assistant Team Lead will be responsible for leading a team that manages communications and provides administrative support to ensure a seamless experience for members and providers.

In Short

• Lead a team managing inbound communications.
• Provide administrative support and generate reports.
• Manage non-clinical escalations and team performance.
• Participate in hiring and training new team members.
• Ensure compliance with Care Team policies and procedures.
• Monitor team metrics and provide coaching.
• Assist in scheduling calls and meetings.
• Drive team engagement and support company values.
• Work in a fast-paced, technology-driven environment.
• Participate in special projects and process improvements.

Requirements

• Proven leadership and mentorship experience.
• Experience in customer service or healthcare preferred.
• Strong organizational and multitasking skills.
• Effective communication and listening abilities.
• Comfort with technology and learning new tools.
• Ability to manage a diverse team.
• Experience in data entry and report generation.
• Understanding of healthcare processes is a plus.
• Ability to work under pressure and meet deadlines.
• Commitment to fostering a positive team culture.

Benefits

• Competitive salary and compensation package.
• Remote work flexibility.
• Opportunities for professional development.
• Inclusive and diverse company culture.
• Supportive team environment.
• Health and wellness benefits.
• Engagement in meaningful work impacting healthcare.
• Equity options available.
• Access to technology tools and resources.
• Commitment to work-life balance.