Enrollment Quality Assurance Associate - Remote

Overview

As an Enrollment Quality Assurance Associate at Thyme Care, you will play a crucial role in ensuring high-quality interactions with prospective members, enhancing their experience from the very beginning.

In Short

• Lead quality assurance initiatives for the Enrollment Team.
• Design a new QA rubric and process.
• Analyze trends and recommend improvements.
• Collaborate with cross-functional teams.
• Train and onboard new QA team members.
• Drive strategic quality initiatives.
• Contribute to a culture of excellence and continuous improvement.
• Act as a strategic thought partner for Enrollment leaders.
• Familiarity with quality auditing and coaching.
• Comfort with data analysis and technology.

Requirements

• 3–5+ years in quality assurance or related operational role.
• Experience in healthcare or customer experience environments.
• Strong analytical and problem-solving skills.
• Effective communication and listening skills.
• Ability to create and improve processes.
• Familiarity with video software and Google Suite.
• Proven track record in fast-paced environments.
• Commitment to member experience and diversity.
• Ability to work with ambiguity.
• Willingness to learn new technologies.

Benefits

• Opportunity to impact cancer care positively.
• Collaboration with a diverse team of problem solvers.
• Supportive work culture focused on continuous improvement.
• Access to training and development resources.
• Ability to influence training and coaching effectiveness.
• Competitive salary and benefits package.
• Work-life balance in a remote setting.
• Participation in shaping the future of healthcare.
• Commitment to diversity and inclusion.
• Engagement in meaningful work that makes a difference.