Enrollment Coordinator - Remote

Overview

Interwell Health is a kidney care management company that partners with physicians on its mission to reimagine healthcare—with the expertise, scale, compassion, and vision to set the standard for the industry and help patients live their best lives. We are on a mission to help people and we know the work we do changes their lives. If there is a better way, we will create it. So, if our mission speaks to you, join us!

In Short

• Make outbound calls to contact referred members of contracted clients to engage and educate members on the CKD program and its benefits.
• Effectively communicate how our services could benefit prospective patients, overcome patient objections, understand the elements of our value proposition, and adapt this to patients’ needs and concerns.
• Meet or exceed set goals, such as rate of enrollments/engagements, call volume, and documentation quality.
• Follow established company policies and procedures and apply acquired job skills to accomplish daily enrollment/ un-enrollment operations/processes.
• Determine eligibility for related plan members to ensure compliance, and obtain missing information for enrollment completion.

Requirements

• High school diploma or GED
• 2+ years of experience in patient support, customer service, call center, or sales
• Strong track record of meeting performance goals
• Excellent phone presence, including active listening and clear verbal communication
• Clear and concise written communication
• Positive, compassionate, and tenacious professional approach; must be able to handle multiple tasks in a fast-paced environment

Benefits

• Our mission is to reinvent healthcare to help patients live their best lives.
• We care deeply about the people we serve.
• We are better when we work together.
• Humility is a source of our strength.
• We bring joy to our work.
• We deliver on our promises.