Client Onboarding and LMS Specialist - Remote

Overview

We seek a dynamic and detail-oriented Client Onboarding and LMS Specialist to join the team. This role is integral in ensuring a seamless onboarding experience for new clients onto the Learning Management System (LMS) platform. The ideal candidate will be responsible for training clients and their employees, providing engaging demonstrations, managing ongoing account needs, and handling various customer service tasks. This role requires a blend of technical proficiency, excellent communication skills, and strong organizational abilities.

In Short

• Lead the onboarding process for new clients, ensuring a smooth transition onto the LMS platform;
• Customize onboarding plans to meet the specific needs and goals of each client.
• Conduct training sessions for clients and their employees on the use of the LMS platform;
• Develop and maintain training materials, including user guides, tutorials, and video content;
• Provide ongoing support and troubleshooting assistance to clients;
• Prepare and deliver live demonstrations of the LMS platform;
• Build and maintain strong relationships with clients;
• Generate regular reports on client usage and performance metrics;
• Answer client inquiries and provide support via inbound calls, emails, and other communication channels;
• Stay updated on LMS platform updates and industry trends.

Requirements

• Strong communication skills;
• Technical proficiency with LMS platforms;
• Experience in customer service or account management;
• Ability to analyze data and generate reports;
• Organizational skills to manage multiple clients;
• Experience in training or instructional design is a plus;
• Proactive approach to client satisfaction;
• Ability to work independently and as part of a team;
• Familiarity with industry trends and best practices;
• Willingness to learn and adapt to new technologies.

Benefits

• Opportunity to work remotely;
• Dynamic and supportive work environment;
• Professional development opportunities;
• Engaging work with diverse clients;
• Access to the latest LMS technologies;
• Flexible working hours;
• Collaborative team culture;
• Potential for career advancement;
• Health and wellness benefits;
• Work-life balance initiatives.