Account Manager - Remote

Overview

As an Account Manager at Medscape, you will be responsible for building and maintaining strong customer relationships, acting as the day-to-day lead on assigned accounts, and ensuring the timely and successful delivery of our solutions according to customer needs and objectives.

In Short

• Manage day-to-day partnership and collaboration with all departments from sale to execution and launch.
• Build and maintain strong client relationships, including onsite presence as needed.
• Support regular client-facing communications and adhere to client communication standards.
• Ensure the timely and successful delivery of Medscape solutions.
• Provide the highest caliber customer-service experience.
• Collaborate with internal teams throughout the development lifecycle.
• Focus on high-quality client deliverables and error-free launches.
• Demonstrate overall process compliance and mastery.
• Client travel as required.
• Learn and exhibit a thorough understanding of Medscape processes.

Requirements

• 4-year Bachelor’s degree preferred or will consider related experience.
• Minimum of 3-4 years of experience in digital, agency, and healthcare.
• Minimum of 1-2 years of experience in Account Management.
• Passion for customer service and ensuring client satisfaction.
• Strong organizational and documentation skills.
• Deep understanding of digital advertising.
• Familiarity with HCP-based clients including MLR process.
• Ability to operate in a fast-paced environment.
• Knowledge of the creative process in relation to digital marketing materials.
• Experience with medical/legal review process within the pharmaceutical industry is desired.

Benefits

• Flexible work schedules and ability to work remotely.
• Full medical, vision, dental benefits.
• Generous time-off policy and paid holiday schedule.
• Access to senior management.
• Robust learning & development programs.
• Comprehensive 90-day onboarding program.
• Paid volunteer day.
• 401K matching.
• Transit commuter program.
• Life & disability coverage.