As an AI Customer Support Engineer at Weights & Biases, you will be the first line of support for our users, addressing technical questions and issues while collaborating with our engineering team to enhance our product.
In Short
Respond to inbound support requests via email, live chat, and forums.
Triage bugs and requests based on severity.
Track responses to meet contact SLAs.
Collaborate with engineering and product teams.
Identify trends in user messages for documentation improvement.
Build knowledge of Weights & Biases’ product features.
Work autonomously in a self-directed environment.
Provide thoughtful and kind responses to users.
Interest in machine learning is essential.
Requirements
2+ years of programming experience.
Expertise in Python.
Experience with ML frameworks like Keras, TensorFlow, and PyTorch.
Strong organizational skills for managing requests.
Ability to work independently and improve processes.
Customer service experience in a technical environment is a plus.