Manager of Global Solution Architecture, Customer Platform Engineering - Remote

Overview

We are seeking a highly skilled and experienced SA/SRE (Solutions Architect / Site Reliability Engineering) Manager to lead our efforts in managing customer-managed deployments, improving on-premise deployments, streamlining upgrades, and building scalable systems and processes through automation.

In Short

• Lead and manage a team of SA engineers focused on supporting and scaling customer-managed and on-premise deployments.
• Design, implement, and enhance deployment architectures to improve reliability, scalability, and security.
• Develop and optimize upgrade processes to minimize downtime and operational risk.
• Build and maintain automation frameworks to streamline deployment, monitoring, and incident management.
• Collaborate closely with product and engineering teams to enhance software deliverability and maintainability.
• Establish and enforce best practices for configuration management and CI/CD pipelines.
• Lead incident response and root cause analysis for critical production issues.
• Drive a culture of operational excellence and continuous improvement.
• Customer empathy and timely communication with stakeholders are vital.

Requirements

• 7+ years of experience in SRE, DevOps, or Solutions Architecture roles.
• Strong background in managing on-premise and customer-managed deployments at scale.
• Proficiency in infrastructure as code (Terraform, Ansible, etc.) and CI/CD automation.
• Experience with Kubernetes, Docker, and cloud/on-prem hybrid architectures.
• Expertise in monitoring, logging, and alerting tools (Prometheus, Grafana, ELK, etc.).
• Strong scripting and programming skills (Python, Go, Bash, etc.).
• Experience with security and compliance considerations in enterprise software deployments.
• Excellent communication and stakeholder management skills.
• Experience working in SaaS and enterprise environments is a plus.

Benefits

• Opportunity to drive large-scale transformation in enterprise software deployment.
• Work with cutting-edge technology and a team of talented engineers.
• Competitive salary, benefits, and career growth opportunities.
• Flexible time off.
• Medical, Dental, and Vision for employees and Family Coverage.
• Remote first culture with in-office flexibility in San Francisco.
• Home office budget with a new high-powered laptop.
• 12 weeks of Parental leave (U.S. specific).
• 401(k) (U.S. specific).
• Supplemental benefits may be available depending on your location.