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Customer Support Engineer I - Remote

Posted 9 weeks ago
Customer Service
Full Time
Brazil

Overview

As a Customer Support Engineer I at CloudWalk, you will be the frontline hero, providing exceptional service and solving customer issues in a dynamic fintech environment.

In Short

  • Engage with customers through various channels.
  • Diagnose and resolve technical issues.
  • Provide alternative solutions to retain customers.
  • Conduct follow-ups to ensure satisfaction.

Requirements

  • Exceptional communication skills.
  • Desire to create outstanding customer experiences.
  • Analytical and problem-solving skills.
  • Attention to detail and eagerness to learn.
  • Fluency in Portuguese and upper intermediate English.
  • Understanding of prompt engineering and AI technologies.
  • Basic knowledge of SQL.

Benefits

  • Opportunity to grow in a supportive environment.
  • Fully remote work with a diverse team.
  • Autonomy paired with collaboration.
CloudWalk logo

CloudWalk

CloudWalk is one of the fastest growing fintech companies globally, recognized as a unicorn with millions of satisfied customers and substantial funding and revenue. The company prides itself on its dynamic and innovative culture, attracting talented individuals who embody grit and creativity. With a focus on building and learning rapidly, CloudWalk is not your typical startup; it fosters a collaborative environment where hackers, artists, and crafters can thrive. The mobile team is dedicated to developing high-quality applications for a vast user base, emphasizing deep collaboration with product and design experts. CloudWalk values diversity and inclusion, promoting a welcoming workplace where every employee can be their authentic self.

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