Customer Support Engineer I - Remote

Overview

As a Customer Support Engineer I at CloudWalk, you will be the frontline hero, providing exceptional service and solving customer issues in a dynamic fintech environment.

In Short

• Engage with customers through various channels.
• Diagnose and resolve technical issues.
• Provide alternative solutions to retain customers.
• Conduct follow-ups to ensure satisfaction.

Requirements

• Exceptional communication skills.
• Desire to create outstanding customer experiences.
• Analytical and problem-solving skills.
• Attention to detail and eagerness to learn.
• Fluency in Portuguese and upper intermediate English.
• Understanding of prompt engineering and AI technologies.
• Basic knowledge of SQL.

Benefits

• Opportunity to grow in a supportive environment.
• Fully remote work with a diverse team.
• Autonomy paired with collaboration.