Senior Customer Success Manager - Latin America - Remote

Overview

The Senior Customer Success Manager for Latin America will be responsible for managing customer satisfaction and financial health for customers in Latin America and Spanish-speaking countries, acting as a liaison between customers and the company.

In Short

• Manage customer satisfaction and financial health of customers in Latin America.
• Act as the point of contact for Spanish-speaking customers.
• Communicate with customers in Spanish daily.
• Coordinate resources among multiple teams to meet customer needs.
• Lead customers through project plans for effective use of tools.
• Identify and escalate at-risk customers.
• Provide training and support to fellow Success Managers.
• Capture customer-specific insights for tailored solutions.
• Collaborate with internal teams for customer success.
• Fluency in Spanish is required.

Requirements

• 4 years of Customer Success and Account Management experience.
• Experience with Salesforce, Jira, and Confluence.
• Fluency in Spanish for customer communication.
• Experience with LMS like Blackboard, Canvas, Moodle.
• Ability to analyze customer data and identify growth opportunities.
• Willingness to travel internationally in Latin America.
• Strong problem-solving skills.
• Experience in training delivery in educational settings.

Benefits

• Collaborative and inclusive culture.
• Competitive base salary with variable components.
• Generous benefits including medical, dental, and vision.
• 401K match up to 5%.
• 12 weeks of paid parental leave.
• Tuition reimbursement program.
• 4 weeks’ vacation and 12 sick days.
• Flexible work schedules and remote capabilities.
• Opportunities for fitness challenges and rewards.