Senior Customer Success Manager, North America - Remote

Overview

As a Senior Customer Success Manager at Brevo, you will play a crucial role in ensuring that enterprise customers maximize their use of the Brevo platform, managing their journey from onboarding to renewal.

In Short

• Manage a portfolio of new and existing clients from onboarding to renewal
• Drive client satisfaction, growth, and platform adoption
• Deliver demos and training on Brevo's product
• Act as a reliable advisor to clients
• Identify and close development opportunities
• Be the voice of the customer to internal teams
• Collaborate with Sales and Customer Experience teams
• Report on client portfolio health in Salesforce
• Adopt a data-driven approach

Requirements

• 6+ years of relevant work experience in Customer Success Management
• 2+ years in the CRM or Martech industry preferred
• Strong ability to manage customer needs and marketing strategy
• Proven track record of target achievement
• Excellent presentation and communication skills in English
• Ability to drive issue resolution collaboratively
• Proactive, autonomous, and data-driven

Benefits

• Bi-Annual Global Team Building Trip
• Eligible for bonus
• Health/vision/dental benefits
• Employee Share Ownership Plan
• Monthly lunch stipend
• Gym pass
• Parental leave top-up
• Simple IRA with employer match
• Opportunities for professional development
• Flexible working hours and remote work options