Customer Success Manager, Enterprise Accounts - Remote

Overview

Visit.org is seeking a skilled and driven Customer Success Manager for our Enterprise Accounts to join our dynamic remote team. This role is crucial for maintaining and expanding our relationships with our largest and most strategic corporate partners. As the primary point of contact and advocate, the CSM will be responsible for ensuring the full utilization of our services, maximizing participant engagement, overseeing quality assurance at the contract level, providing expert social impact advisory, and taking an active role in collaboration with Sales, in the renewal process for enterprise portfolios. The ideal candidate will bring a strategic vision, a deep passion for our mission, and the agility required to thrive in a fast-paced, start-up tech environment.

In Short

• Strategically manage and nurture enterprise accounts to drive account growth and increase service utilization.
• Actively support the Sales team with client renewals and negotiations.
• Build and maintain strong, executive-level relationships with key stakeholders.
• Deliver customized consultations and presentations to demonstrate value.
• Proactively identify and resolve issues within enterprise accounts.
• Collaborate with cross-functional teams to enhance service delivery.
• Champion client needs internally to ensure deliverables meet standards.
• Contribute to best practices and strategic initiatives for the team.

Requirements

• Strong experience in customer success or account management.
• Excellent communication and relationship-building skills.
• Ability to work collaboratively in a fast-paced environment.
• Strategic thinking and problem-solving abilities.
• Passion for social impact and community engagement.

Benefits

• Join a purpose-driven team with a strong sense of ownership.
• Work on meaningful projects that have a tangible impact.
• Opportunities for professional growth and development.