Customer Success & Program Delivery Associate - Remote

Overview

Visit.org is seeking a passionate and driven Customer Success & Program Delivery Associate, remote-based in EMEA, to join our team. In this role, you’ll support our largest clients by delivering impactful, well-executed volunteer experiences. Combining customer success, event coordination, and partner management, you’ll help bring large-scale social impact programs to life — from planning logistics to enhancing the participant experience.

In Short

• Serve as a day-to-day point of contact for enterprise clients.
• Track account health and monitor engagement.
• Contribute to renewal and expansion efforts.
• Plan and coordinate large-scale volunteer events.
• Ensure successful day-of execution of events.
• Track and report key program metrics.
• Maintain internal documentation.
• Help identify trends for future events.
• Ideal candidate should be empathetic and solutions-oriented.
• Thrive in a fast-paced, mission-driven tech environment.

Requirements

• Experience in customer success or account management.
• Strong organizational and event planning skills.
• Ability to track and analyze program metrics.
• Excellent communication and interpersonal skills.
• Proficiency in project management tools.
• Empathetic and solutions-oriented mindset.
• Experience in a fast-paced environment.

Benefits

• Join a purpose-driven team.
• Work on meaningful projects with social impact.
• Flexible working hours based on local business hours.
• Opportunity for professional growth.
• Collaborate with a diverse group of passionate individuals.