Customer Success Manager - Remote

Overview

Vantage is a cloud cost visibility and optimization platform, helping companies manage their cloud infrastructure costs. As the customer base grows, the company seeks to onboard a Customer Success Manager to guide customers through onboarding and serve as their main point of contact.

In Short

• Lead customers through product onboarding and training.
• Act as the main representative for customers via email, Slack, and Zoom.
• Represent customer support issues and product feature requests internally.
• Assist customers with subscription renewals.
• Advocate for customer needs within the organization.

Requirements

• 2+ years in customer-centric roles in B2B tech or SaaS.
• Strong communication skills and attention to detail.
• Experience managing a portfolio of accounts from SMB to enterprise.
• High emotional intelligence and empathy for customers.
• A kind disposition.

Benefits

• Estimated salary range of $120,000 - $140,000.
• Equity options.
• 401(k) plan.
• Medical, dental, and vision benefits.
• Education stipends.