Customer Insights & Experience Manager - Remote

Overview

As a Customer Insights & Experience Manager, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world, making an impact through customer needs and experience improvement initiatives.

In Short

• Lead engagement activities with third party groups and internal partners.
• Map current Customer Journey process and data collection points.
• Define processes for capturing and improving customer insights.
• Develop future state Customer Journey maps.
• Champion operational improvement initiatives based on data.
• Educate on key customer insight methodologies.

Requirements

• Bachelor’s Degree or higher with 8 years of relevant experience or High School Diploma with 12 years of experience.
• Two years of experience in customer journey mapping.
• Master's degree in Business Administration preferred.
• Experience in Healthcare or Medical Devices Industries.
• Strong problem-solving and analytical skills.
• Excellent communication and presentation skills.

Benefits

• Competitive pay and benefits.
• Medical, Dental & Vision, and other health-related benefits.